Refund policy

RETURNS & REFUNDS on BOOKS (Print, eBook, Audiobook)

Digital purchases (ebooks, audiobooks) are not eligible for refunds, as these products are digital downloads and available instantly. The only time a refund will be considered for digital goods is due to a duplicate purchase. Please reach out to us within 48 hours for a duplicate purchase refund request.

For physical goods that are not preorders, you may cancel your order within 24 hours for a full refund. After 24 hours, I have begun processing your order, and at this point, refunds will no longer be offered.

For physical goods that are preorders, you may cancel your order for a full refund up to six weeks before the specified shipping date or event date in the product description. Once in the six week window of that shipping date or event date, you will not be able to cancel your order and refunds will not be offered.

To cancel your order, you can contact us at tareillybooks@gmail.com. 

RETURNS & REFUNDS on ART PRINTS

For purchases of art prints, maps, or bookmarks, you may cancel your order within 24 hours for a full refund. After 24 hours, I have begun processing your order, and at this point, refunds will no longer be offered. 

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. Returns are not offered for buyer's remorse on art prints, except where required by law.

To cancel your order, you can contact us at tareillybooks@gmail.com.

RETURNS & REFUNDS on THIRD-PARTY ITEMS (Merchandise)

Our clothing, apparel, and other merchandise is fulfilled and shipped by various third-parties.

As such, these items are governed by their individual returns policies.

DAMAGE, DEFECTIVE, or INCORRECT ORDERS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, whether that be a replacement item, store credit, or another alternative to be determined on a case by case basis.

For those products fulfilled by us (books, art prints, bookmarks), I visually inspect each item before packing to ensure quality, so if your items arrive damaged, please contact me immediately. 

Please be prepared to send photos and/or videos of the damage of both the item or the original packaging. Please do not discard or destroy the original packaging or the item before I have been able to process your request. I will need these items to file a claim with our shipping insurance and get your replacement shipped out, at no charge to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us to request a return will not be accepted.

If more than 30 days have passed since our tracking shows the package as delivered, we will be unable to honor replacements for damage. It's imperative you contact us as soon as possible so we can begin the claims process.

Contact us at tareillybooks@gmail.com for any questions related to refunds and returns.